Privacy Policy

Contact form

Support tickets store your email, optional nickname, inquiry and optional order reference for manual handling and email replies, subject to this privacy policy. They are separate from AI chat and are not sent to the AI provider.

AI help

I agree to send my typed messages and recent context to an AI provider. Do not send documents, passwords or payment details. Chats stay only in this page session; we do not save or log their content. Provider policies apply; zero retention is not promised. Reloading, changing language or clearing removes this conversation. Short-lived security counters are stored without chat content.

Free PDF tools

These tools process files in your browser. File contents are not uploaded. Choose files → set options → process → download. Closing this page clears the session.

Information we collect

We process your account email, account name, securely hashed password and sign-in information; uploaded files, templates and task results; orders, purchases, subscription status, credit usage, consent records and payment references; support messages and necessary security records such as IP address, browser, event time and access activity. Checkout may request a country or region and an optional name. Payment providers may request additional billing information directly.

Why we use information

We use this information to provide requested processing, manage accounts and subscriptions, confirm payments, deliver service notifications, respond to support and refund requests, prevent duplicate transactions and abuse, protect the service, and meet applicable recordkeeping obligations. We do not sell personal information. We do not currently send marketing emails.

PDF files and optional AI processing

Ordinary PDF tools, including OCR, process files within our document-processing service. Only after you confirm the AI quote and consent do we send extracted document text, the selected language and task instructions to a third-party AI service provider. We do not send the original PDF, account email or payment details to the AI model; document text itself may contain personal information. Submit only material you are authorized to share. See AI Pricing and Privacy for the applicable provider policy and processing limits.

Payments

Card payments are handled on the payment provider’s hosted checkout. We share transaction identifiers, product details, amount and currency needed to process the purchase, and retain payment references, subscription and refund status. Our servers do not receive or store full card numbers or security codes. The payment provider handles information you enter on its pages under its own privacy policy.

Service providers and email

We use hosting, database, security, backup, payment and email providers as needed to operate the service. Transactional email is enabled: necessary recipient details, notification content and secure links may be sent to our email service provider for delivery. An email notification is not a guarantee of inbox delivery; check your account for current task and order status. Optional AI processing follows the separate consent and policy described above.

Cookies and preferences

We use cookies needed for sign-in and request protection. A language preference cookie remembers your chosen interface language for up to 1 year; you may change the language or clear browser cookies. We do not currently enable advertising tracking cookies. Clearing sign-in cookies may sign you out.

File retention and backups

Uploads expire 24 hours after upload begins; outputs expire 24 hours after completion. A template retains its source until the last template referencing it is deleted, after which the source expires after a further 24 hours unless deleted sooner. Private backups expire after 35 days. Scheduled physical deletion can be delayed by active tasks, outages or offline backup storage. Deleting an active file does not immediately erase every backup. Restored files remain isolated until current deletion and expiry status is checked. These rules describe our storage, not a separate AI provider’s retention policy.

Other records and security

Account, payment, credit, refund, support and security records are retained as reasonably needed to provide the service, resolve disputes and meet applicable obligations; deleting a file does not erase all transaction records. We use access controls and appropriate security measures, but cannot promise absolute security. Do not send passwords, full card details, security codes or private keys to support.

International processing

Hosting and necessary service providers may process information outside your country. AI processing may also take place abroad after your explicit task consent. Information is shared for the service purposes described here. Contact us with questions about recipients, processing locations or applicable transfer safeguards.

Your requests and rights

Use the contact form Contact form to request access, correction or deletion, or to ask about data use. Other rights, including restriction, objection, portability, withdrawal of consent and complaints to a competent authority, depend on applicable law. We verify your account relationship to protect your information. Some records may need to be retained for legal or dispute purposes. We acknowledge requests within 2 business days and provide an initial decision or next step within 5 business days. These support targets do not replace applicable legal deadlines; where GDPR applies, requests normally require a response within 1 month, with notice of any permitted extension.

Policy updates

This version is dated 2026-09-17. We update this page when data practices change and provide additional notice or obtain consent where required before the relevant change takes effect.

Contact form

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Do not include documents, passwords or payment details.